We're here to help
Questions, a problem on show day, or an idea for the app: email us and a person who knows touring will answer.
[email protected]
For help with your account, a tour, billing or anything else. Tell us your company and which tour it's about.
Not getting alerts?
In the phone app, open Settings, then Phone alerts. It checks your phone's settings, shows what to fix and sends you a test alert.
New to Tour Runner?
Book a walkthrough on a sample tour and we'll help you set up your first one. Book a demo.
Quick answers
How do I sign in?
Go to app.tourrunnerapp.com and use the email your tour manager invited. Tour Runner is invite-only for now: your company's owner or a manager adds you.
I didn't get my invite.
Ask your tour manager to check the email address they used and send the invite again. Invite links last 14 days. Check your spam folder too.
How do I put Tour Runner on my phone?
Open app.tourrunnerapp.com on your phone. On iPhone, tap Share, then Add to Home Screen; on Android, tap the menu, then Install app. iPhone and Android store apps are in testing.
Why can't I see the costs?
Costs, budgets and settlements are for managers only. Crew see their own schedule, travel and per diems.
Can I change what others see about me?
Yes. In the crew directory you choose whether others on the tour see your phone number and email.
How do I delete my account?
Email [email protected] from the address you sign in with and we'll delete your account and personal details. Your company keeps the tour records it needs, such as schedules you were on.